I’ve been caught out several times in the past year with businesses and organisations taking automatic payments from my credit card for subscription services.
It always makes me feel a mixture of silly and peeved.
Silly that I didn’t read the fine print when I signed up for the service and peeved that I didn’t knowingly authorise it and wasn’t notified.
I’m talking big names here like McAfee and Ancestry.com.
Oh, I know they haven’t broken any laws and the automatic payment information is probably as prominent as other text on the sign-up page.
The lesson I’ve learned is to read all the subscription detail more thoroughly.
I really think though, they should make the automatic payment opt-in, rather than opt-out. There are plenty of other service providers who operate that way.
And they should certainly send the subscriber a reminder.
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I agree with you. I’ve also learned this lesson the hard way.
Twitter: delmerw
says:
I especially dislike the practice when it’s promoted as being for my convenience.
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