Telstra marketing harassment
A story on The Age website talks about aggressive telemarketers acting for Telstra.
TSA Telco Group has been contracted by Telstra to win back customers who have switched to a new telco.
There are claims the company ignores the Do Not Call register and employees pose as Telstra staff.
I haven’t had any experience of this particular group, but the allegations don’t surprise me.
I experienced harassment when my mobile phone plan was coming towards the end.
Telstra (or contracted telemarketers) rang me nearly a dozen times in less than a fortnight. I was on holidays at Mandurah and on the first few occasions I asked them to send me information in the mail.
One person told me that would happen and another told me it was not possible.
I lost patience and asked several times to be removed from the list.
Regarding the fresh claims, “Telstra spokesman Peter Taylor said he did not believe the company was doing anything untoward. He invited people with problems to call Telstra on 132200.”
Honestly, what good would that do? You’d be placed on hold for 20 minutes, leave a message and no action would be taken.
I recommend contacting the Telecommunications Industry Ombudsman (TIO).
Tags: communication, Telstra
The do not call register is a farce.
I am on it.
How is it I am getting calls like this morning from the Queen Elizabeth Hospital research dept wanting my donation of no less than $50.00, $100.00, or perhaps I wish to donate $1,000.00?
I protested I could not possibly help with even 50 bucks, because it is too much and I can’t afford it.
Again, the lady says that people in Mount Gambier are depending on this research being done and my donation will be “only” $50.00?
Me, really wound up..what part of this don’t you get? I have’t got any spare 50 bucks, now or in future.
She really did a number on me, I caved in to pressure and pledged my $20.00 donation.
Since this latest request I have attempted to contact the do not call register to be clear about charitable organisations not being able to call me.
However, the register appears to be out of service, or down.
I have even gone to the expense of paying Telstra a $6.00 per month fee, to have a calling number display so that I can personally filter unwelcome callers.
Charity organisations show up, only as Private, on my display so again this is not stopping getting hassled for money.
Maybe, I will leave the country for some R&R, yeah joke…can’t afford to!