Telstra marketing harassment
A story on The Age website talks about aggressive telemarketers acting for Telstra.
TSA Telco Group has been contracted by Telstra to win back customers who have switched to a new telco.
There are claims the company ignores the Do Not Call register and employees pose as Telstra staff.
I haven’t had any experience of this particular group, but the allegations don’t surprise me.
I experienced harassment when my mobile phone plan was coming towards the end.
Telstra (or contracted telemarketers) rang me nearly a dozen times in less than a fortnight. I was on holidays at Mandurah and on the first few occasions I asked them to send me information in the mail.
One person told me that would happen and another told me it was not possible.
I lost patience and asked several times to be removed from the list.
Regarding the fresh claims, “Telstra spokesman Peter Taylor said he did not believe the company was doing anything untoward. He invited people with problems to call Telstra on 132200.”
Honestly, what good would that do? You’d be placed on hold for 20 minutes, leave a message and no action would be taken.
I recommend contacting the Telecommunications Industry Ombudsman (TIO).
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