Random thoughts and observations
Online shopping has moved from cutting-edge to normal consumer behavior over the past couple of years.
In Australia, we hear traditional retailers complaining about the high cost of wages and rent as their sales decline.
In 2012, 9.6 million Australians aged over 15 years will make online shopping purchases, according to research by PwC and Frost & Sullivan.
I received a bill from Telstra today for $19.80. I don’t have an account with Telstra!
I immediately called to query the account. The helpful operator was not surprised and said she could guess why I was calling.
She asked me if I knew what 1900 information numbers were. I played dumb and she said they were numbers that people call to get the weather, horoscopes or other information.
The Commonwealth Consumer Affairs Advisory Council (CCAAC) has invited public comment on a review of gift cards in the Australian market.
The issues paper seeks evidence and views about whether consumer detriment is caused by the purchase and use of gift cards by Australian shoppers.
I am again writing to you regarding the above order and account. I wish to complain that despite repeated attempts and assurances, the order has not been cancelled. On July 21, I completed an online order for a Samsung GalaxyS II handset on a $29 per month cap plan over 12 months. After receiving no communications regarding delivery in three business days, I called Vodafone customer service on July 26 and was told my credit reference had failed. As a result, I asked that my order be cancelled. I was told by the customer service officer that my order would be cancelled.
Daughter Kathleen was told she has to spend $90 to redeem $45 on a gift card at book store Angus and Robertson, now in administration. Had to tell her I spoke to the Minister for Consumer Affairs last night and sadly there’s nothing that can be done. Kathleen received a gift card for her birthday [...]
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